Gentle Dental

  • Facilities Department Coordinator

    Job Locations US-MA-Waltham
    Posted Date 1 week ago(1 week ago)
  • Overview

    Come join a fast-growing organization and fun team! The Facilities Coordinator is the liaison between our Home Office and our clinical practices, dispatching calls, triaging issues and working closely with needed vendors.  This crucial team member in our facilities department will be responsible for maintaining our ticket system by accessing the facilities database and entering information into appropriate system using Microsoft Word and Excel.

    Responsibilities

    • $18-20 per hour with benefits.
    • Stationed at HQ Monday through Friday, 8-4:30.
    • Must be familiar with trades. Plumbing, electrical, HVAC, etc.
    • Will be responsible for maintaining our ticket system.
    • Will receive and dispatch all incoming service requests.
    • Must be able to triage calls prior to dispatching tech. This will include calling the offices.
    • Organize incoming invoices.
    • Must have experience in Microsoft Word and Excel.
    • Will need outstanding customer service skills. Both verbal and written.
    • Maintain Facilities Database consisting of Lease/Landlord info, office equipment, warranty info, etc.
    • Will report directly to Facilities Manager.

    Qualifications

    • A minimum of one - three years of experience working in a dispatcher role preferred.
    • The successful candidate has a strong customer focus, shows integrity in how they interact, negotiates and influences well and consistently demonstrates strong communication and interpersonal skills.
    • Experience with trades such as HVAC, plumbing and electrical required.
    • Sensitivity to ensuring repairs do not compromise our patients’ experience or imped our clinical teams’ ability to work effectively.

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