Gentle Dental

  • Clinical Affairs Coordinator

    Job Locations US-MA-Waltham
    Posted Date 2 weeks ago(6/7/2018 6:54 PM)
  • Overview

    The Clinical Affairs Coordinator will have enterprise-wide responsibility for facilitating support, engagement and development of the licensed clinical providers (DDS, DMD). 

    Responsibilities

    • Event Planning and Participation for any Doctor engagement/ development.
    • Manage Continuing Education (CE) across the platform.
      • Speaker / Vendor management
      • Venue and Food selection
      • Participation as Welcome/ Greeting Liaison
      • Coordinating and Managing CE certificates for Providers
      • Collection of Feedback and reporting on feedback to the Clinical Management Team (CMT)
    • Facilitating the Mentor Program
      • Assigning Mentors and Mentees
      • Scheduling of meetings
      • Collection of feedback from Mentors and Reviews from Directors of Associates
      • Gather and package reports to senior management from the feedback of Mentors and Directors
      • Aggregate Development plans from Providers
    • Log minutes during the monthly CMT meetings
    • Facilitate the support of the CMT committees
    • Act as a touch point for all Docs by having routine check in with each provider.
    • Actively outreach to each provider to ensure engagement, compliance, access and availability.
    • Be the first to respond to provider concerns and direct / funnel questions to appropriate channels
    • Assists in Identification of Service Level Gaps and works to identify recruitment opportunities.
    • Manages Networking Relationships
    • Responds to Provider communication via Email, Voicemail, text, fax
    • Build relationships to help ensure Trust and to help build Loyalty and Pride
    • Provide direction to cross functioning teams with which are tasked to help develop providers
    • Work with HR and potential 3rd party provider resources in helping to develop content for presentations to aid in provider development
    • Identifies and resolves provider issues by researching causes and working with Site Clinical Operations, HR and IT teams
    • Other duties and projects as assigned in time with departmental and company needs

    Qualifications

    • Education: Bachelor’s Degree
    • Work Experience: Customer Service Experience preferred
    • Ability to travel to local (within our network of practices) offices/events

     

    KNOWLEDGE, SKILLS, ABILITIES

    • Organized
    • Collaborative
    • Personable
    • Energetic
    • Detailed Orientated
    • Strong Verbal and Written Communication skills
    • Listening
    • Influencing & Negotiating
    • Delivers Results
    • Leading
    • Problem solving
    • Skilled in Excel, Power Point and Word
    • Desire and Ambition to Succeed

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