Gentle Dental

Dental Receptionist/Patient Service Coordinator

US-MA-Waltham
2 weeks ago

Overview

Gentle Dental has been providing dental care in New England for over 30 years.  Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service and patient satisfaction.  The Dental Receptionist will provide administrative support to facilitate the relationship between our patients and dentists.  With a focus on exceptional patient service, the Dental Receptionist is the front line to patient communication, assisting the patient in the necessary administrative functions of dental care.

Responsibilities

  • Interact with patients in a positive professional manner via telephone and in person
  • Schedule and confirm appointments
  • Review and educate patients on treatment plans and financial responsibilities
  • Accurately confirm insurance benefits, communicate and collect patient payment obligations. 
  • Maintain and manage patient records from initial forms and paperwork through billing procedures with accurate data entry of all patient information
  • Respond to and reply to requests for information
  • Maintain strict compliance to HIPPA and patient privacy
  • Perform other related job duties as assigned

Qualifications

  • Excellent customer service skills
  • Clear speaking and telephone voice
  • Positive attitude and energetic personality
  • Comfortable in computerized environment
  • Ability to multitask

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